At Bicycle Promotion Shop, we’re as committed to your satisfaction as we are to providing quality bicycles and cycling accessories for families and enthusiasts. If you’re not completely happy with your purchase, our straightforward returns process ensures a smooth resolution.

Our Returns Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in the same condition as received
  • Items must include all original tags and accessories
  • Proof of purchase is required

Non-Returnable Items: For safety and hygiene reasons, the following items cannot be returned unless faulty:

  • Bike Lights (due to electrical components)
  • Chain Guards & Protectors (once installed)
  • Personalized or custom-ordered items

How to Return an Item

Follow these simple steps to return your item:

  1. Contact Us: Email [email protected] with your order number and reason for return (see template below)
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions
  3. Package Securely: Repackage the item in its original packaging with all accessories
  4. Ship Back: Send the package to our address (return shipping is at customer’s expense unless item is faulty):
    Bicycle Promotion Shop
    31 Duke St, Brighton & Hove,
    GB CH3S 2UJ
  5. Confirmation: Once received and inspected, we’ll process your refund or exchange

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Bicycle Promotion Shop Team, I would like to request a return/exchange for my recent purchase (Order #[Your Order Number]). Item(s) to return: [Product Name(s)] Reason for return: [Please specify – wrong size, defective, changed mind, etc.] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Refund Process

Once your return is received and inspected (typically within 5 business days):

  • We’ll notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method within 10 business days
  • Refund times vary by payment provider:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
    • PayPal: Immediately after processing

Exchanges

For exchanges (subject to availability):

  • Follow the same return process above
  • Clearly state in your email that you’d like an exchange and specify the replacement item
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Faulty Items

If your item arrives damaged or faulty:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange a free return and replacement at no cost to you

Note: For international returns (outside UK), please mark the package as “Returned Goods” to avoid customs charges. Original shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the item is faulty.

If you have any questions about our returns policy, our cycling-obsessed team is happy to help at [email protected].

Happy riding from all of us at Bicycle Promotion Shop!