Welcome to Bicycle Promotion Shop’s FAQ section! We’re here to help make your cycling adventures as smooth as possible. Below you’ll find answers to our most commonly asked questions about products, shipping, payments, and more.

About Our Shop

Who is Bicycle Promotion Shop for?
We cater to cycling enthusiasts of all ages and skill levels! Our target customers include:
  • Young explorers getting their first balance bike
  • Urban commuters needing sturdy city bikes
  • Adventure seekers upgrading their mountain bikes
  • Parents looking for children’s bikes (both boys and girls)
  • Cyclists needing accessories like bike lights, baskets, and chain guards
What’s your shop style and product focus?
We offer a friendly, adventure-focused shopping experience with:
  • Practical cycling essentials (baskets, lights, guards)
  • Quality bicycles for all ages (balance bikes to BMX)
  • Family-friendly products (children’s bikes, bike trailers)
  • Specialized parts (alternator components, chain protectors)
Our products emphasize durability, safety, and cycling enjoyment.

Product Questions

Do you offer different bike sizes?
Yes! We carry bicycles for all ages, including:
  • Balance bikes for toddlers
  • Children’s bikes (separate options for boys and girls)
  • Standard adult bicycles
  • BMX bikes for enthusiasts
Product pages include detailed size specifications.
Are your bicycle baskets suitable for heavy items?
Our bakery baskets and bicycle baskets are designed for everyday use, with weight limits specified on each product page. For heavy loads, we recommend our reinforced models.
What’s the difference between chain guards and chain protectors?
Chain guards are full protective covers, while chain protectors are smaller components that shield specific areas. Our chain guard parts allow for custom repairs and upgrades.

Shipping & Delivery

Where do you ship to?
We ship worldwide! (Excluding some remote areas in Asia and other locations). Our Brighton-based team processes all orders with care.
What are my shipping options?
We offer two convenient options:
  1. Standard Shipping (£12.95) – Processed in 1-2 days, delivered via DHL/FedEx in 10-15 days with tracking
  2. Free Standard Shipping – For orders over £50, processed in 1-2 days, delivered via EMS in 15-25 days with tracking
How long until I receive my order?
All orders are processed within 1-2 working days. Delivery then takes:
  • 10-15 days for Standard Shipping
  • 15-25 days for Free Shipping
You’ll receive tracking details when your order ships.

Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. You can shop with confidence.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return period from delivery date. If your item isn’t perfect, contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.

Contact & Support

How can I contact customer service?
Our cycling-obsessed team is happy to help! Email us at [email protected] for any questions.
Where are you located?
Bicycle Promotion Shop
31 Duke St, Brighton & Hove, GB CH3S 2UJ

Didn’t find your answer here? Don’t hesitate to reach out – we’re always happy to help fellow cycling enthusiasts!

Happy riding from all of us at Bicycle Promotion Shop!